At TrendzMine Inc., we are committed to delivering your promotional products, corporate gifts, and branded merchandise securely and on time. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Processing Time
- Orders are typically processed within 2–5 business days after payment confirmation and final artwork approval (for custom products).
- During peak seasons or for bulk/customized orders, processing times may be longer.
2. Shipping Methods & Delivery Times
We ship worldwide using trusted carriers. Delivery timelines vary based on destination and shipping option:
- Standard Shipping (Canada): 3–7 business days
- Express Shipping (Canada): 1–3 business days
- United States: 5–10 business days
- International Orders: 7–21 business days (depending on location and customs clearance)
👉 Please note: Delivery estimates are provided by carriers and may vary due to factors beyond our control (weather, customs, courier delays).
3. Shipping Rates
- Shipping costs are calculated at checkout based on order weight, size, and destination.
- Free Shipping may be offered during promotions or on qualifying orders (as advertised).
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking details.
- You can track your order directly on the carrier’s website.
5. International Shipping
- All international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
- TrendzMine Inc. is not responsible for delays due to customs clearance.
6. Shipping Address & Delivery
- Customers are responsible for providing an accurate and complete shipping address.
- We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
- If a package is returned due to an incorrect address, additional shipping charges may apply.
7. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours with photos of the package and product.
- If your package is lost in transit, we will work with the carrier to resolve the issue.
8. Contact Us
For shipping questions, please contact:
TrendzMine Inc.
📧 Email: hello@trendzmine.com
📞 Phone: +1 (306) 881-2424
📍 Saskatoon, Canada